Help
Support
Email support@emberthegame.com and you will hear back from a person, usually within two business days. There is no ticket system and no bot.
Playing
How the game works
You orbit whatever you last landed on. One tap releases you along the tangent, so the moment you tap decides where you go — there is no aiming and no steering in flight. Land close to the centre of the next body and it counts as a perfect landing, which builds a streak worth up to ten shards a landing. Any non-perfect landing resets that streak to nothing.
The dark underneath you only falls back when you gain height. Landing repeatedly on the same level will not buy you time.
I keep dying immediately
Tap earlier than feels right. You leave along the tangent of your orbit, not toward whatever you are looking at, so the release point matters more than the target. The sky is infinite sideways as well as upward, so a wide, safe arc is usually better than a heroic one.
What are the power-ups?
Two, bought from the store and banked between runs, one of each per run. The guide curves your flight toward a body, but only ever one above you. The shield saves you once from a death, at the cost of your streak and any active guide. A black hole is true death and the shield does not save you from it.
Sound and haptics
I hear nothing
Open settings, either from the title screen or from the gear in the pause menu, and check that Sound is on. EMBER deliberately plays through the ring/silent switch, so silencing your phone will not silence the game — use the in-game toggle instead. If sound stops after a phone call or after using Siri, closing the app fully and reopening it restarts the audio session.
Turning off vibration
Settings has a separate Haptics toggle. Turning it off silences every vibration in the game without affecting sound.
Progress and data
Where is my progress stored?
On your iPhone, inside the app's own storage. There is no account, no cloud save, and no server. That means progress does not transfer to a new phone and is not recoverable after the app is deleted.
How do I delete everything?
Delete the app. That removes all of it. See the privacy policy for the full list of what is stored.
Reporting a problem
A useful bug report gets fixed much faster than a vague one. Include what you can:
- Your iPhone model and iOS version, from Settings > General > About
- The EMBER version number, shown on the settings screen
- What you were doing when it happened, including which formation you were in if you noticed — the sun, a black hole, a pulsar, the nebula, starfall, or a void crossing
- A screen recording, if you can catch it happening
Send it to support@emberthegame.com. Feature requests are welcome at the same address.
Accessibility
EMBER is a one-thumb portrait game with no timed multi-touch input and no reliance on colour alone to signal danger. If something about it does not work for you, tell me what and I will look at it for the next version.